At Sowaka Wellness, we strive to provide the best service possible to all our clients. We understand that situations may arise where you need to cancel or reschedule your appointments or services. This policy outlines the terms for cancellations and refunds.

1. Appointment Cancellation

• Rescheduling: You can reschedule your appointment without any charges if you do so at least 24 hours before the scheduled time. Rescheduling within 24 hours of the appointment may incur a rescheduling fee.
• Cancellation:
  • Appointments canceled at least 24 hours prior to the scheduled time are eligible for a full refund.
  • Cancellations made within 24 hours of the appointment may not be eligible for a refund, and a cancellation fee may apply.
• No-Show: If you do not show up for your scheduled appointment without prior cancellation, the session will be considered forfeited, and no refund will be issued.

2. Program/Package Cancellation

• Single Service/Session Purchases:
  • If you cancel a single service or session before it has started, you may be eligible for a full refund, provided that cancellation is made within 7 days of the purchase date.
  • Cancellations after the service or session has commenced will not be eligible for refunds.
• Packages and Subscription Plans:
  • If you wish to cancel a package or subscription plan, you must notify us in writing at least 7 days before the next billing cycle.
  • For cancellations made within 7 days of purchase and before the program or plan begins, you are eligible for a full refund.
  • No refunds will be provided for cancellations after the commencement of the program or if the program has been used in part.

3. Refunds

• Refunds will be processed through the original payment method used for the transaction within 10 to 15 business days of receiving your cancellation request.
• In case of delay due to technical issues or other unforeseen circumstances, we will notify you about the revised refund date.
• Refunds may be subject to a processing fee, depending on the payment gateway or financial institution.

4. Exceptions

• Non-Refundable Services: Certain services, such as assessments, consultations, or products specifically marked as non-refundable, will not be eligible for a refund.
• Medical Cancellations: If you need to cancel due to medical reasons, you may be required to provide a doctor’s note, and we will handle these situations on a case-by-case basis.

5. Changes to this Policy

Sowaka Wellness reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be communicated to clients through our website or direct communication. Please check back regularly for updates.

6. Contact Information

For cancellations, refunds, or any related queries, please contact us at:

Sowaka Wellness
Email: marketing@sowakawellness.com
Phone: 9100110171
Address: Sowaka, Office No. 505-506, 5th Floor, Sowaka Physiotherapy Kharadi center, The Space, opp. Gera Bunglows, Rajaram Patil Nagar, Vitthal Nagar, Kharadi, Pune, Maharashtra 411014